Returns & Exchanges
At Kaushalya Art Jewellery, we strive to ensure you are delighted with your handcrafted pieces, but if you are not completely satisfied, we offer a hassle-free return and exchange process within 7 days of delivery. Please ensure that all items remain in their original packaging with tags intact to qualify for a full refund or replacement.
Initiate Your Request
Contact our customer support team via email or our online portal within 7 days of receiving your order to request a Return Authorization (RA) number.
Secure Packaging
Carefully place the jewellery in its original branded box and protective bubble wrap to prevent damage during transit, ensuring all certificates are included.
Handover to Courier
Affix the provided shipping label to your package and schedule a pickup with our logistics partner or drop it off at the nearest authorized service point.
Quality Inspection & Refund
Once our artisans verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing